Our Policies

Mission

To offer the most cost effective, market driven, and technically superior products that satisfy the aesthetic, budgetary and performance needs of our client, whilst supporting our ethical and environmental values.

To ensure our corporate culture translates into technical competence and the service that we give is fast, efficient, friendly and surpasses that within our competitive environment.

Ethical Policy

Primate Merchandise Ltd (PRIMATE) views its responsibilities in this area very seriously and our Policy is detailed below:

PRIMATE aims to achieve commercial success by meeting our customers’ needs through the provision of high quality, good value products service and relevant information which enable customers to make informed and responsible choices.

Our trading relationships with both customers and suppliers will be commercially viable, mutually beneficial and based on trust and respect.

We aim to ensure that human and civil rights are respected throughout all of our business activities.

We operate within a framework including criteria for workers’ rights embracing a safe healthy working environment, fair wages, no discrimination on the basis of age, race, creed, disability, gender or sexual orientation, or physical coercion of any kind, and to ensure that child labour is not used in the production of any products for PRIMATE.

Our operations will comply with the legislation of any country within which we operate.

We will require all suppliers to PRIMATE to comply with the principals of our Ethical Policy.

Below are the ethical criteria that Primate applies to its chosen suppliers.

• Primate aim to ensure that human & civil rights are respected.
• Suppliers shall not use child labour - in compliance with the national definition of the word child.
• Where young adults are employed, consideration shall be made regarding the type of work and hours employed.
• The supplier shall not use forced labour.
• No discrimination will be allowed on the basis of gender, religion, age, national origin, disability or political affiliation.
• Disciplinary practices are just.
• Working hours will not exceed nationally defined maximums. This includes overtime working considerations.
• Pay shall meet nationally agreed minimum's and will meet basic needs.
  

Environmental Policy

Primate Merchandise Ltd (PRIMATE) does not currently have ISO 14001 accreditation, but as the first stage of developing an Environmental Management System has set in place the following policy:

PRIMATE is committed to carrying out its’ business in an environmentally responsible and sustainable manner. PRIMATE recognise the impact of their own activities, the contribution of activities to global impacts and the influence the company has on suppliers and customers to improve environmental performance. It is therefore the aim of the company to:

• Comply with all relevant environmental legislation and guidelines. That we have an impact on.
• Ensure the efficient use of resources, which can have an impact on the environment during their life cycle, wherever practical.
• Minimise the waste we produce, including packaging waste and energy.
• Use our influence, wherever possible, to ensure our customers are informed of the environmental impact of design choices and if possible influencing them to choose sustainable designs.
• Use our influence to ensure our suppliers and contractors are addressing environmental issues within their organisations.

Statement on Online Security

Throughout these terms and conditions the term “we” or “Primate” refers in all instances to Primate Merchandise Ltd

All transactions made on the Primate web site are made through Worldpay a division of The Royal Bank of Scotland and through their secure servers. In this secure mode, your computer and our server establish a link and begin communication, sending and receiving data in an encrypted format. Browser software encryptions are exceptionally powerful and the security of this data as it is transmitted to our server is ensured.

In a secure mode, a browser will display a URL address beginning "https://" rather than the standard "http://". The "s" standing for "secure". All transactions are underwritten by Worldpay Netscape Navigator (versions 3.0 and earlier): the key symbol in the lower left corner of the browser window will become a solid key in secure mode, and a broken key in standard mode.

Netscape Communicator 4.0TM or higher: the padlock symbol in the lower left corner of the browser will be closed in secure mode, and open in standard mode.

Microsoft Internet Explorer: in secure mode a padlock symbol will be visible at the bottom of the browser window.

Statement on Online Privacy

The privacy of all our offline and online customers is extremely important to us and is used lawfully in accordance with the Data Protection Act of 1998. Therefore no personal information is sold, traded or given to any other company or party outside of Primate. As Worldpay handle all online transactions for Primate, we are unable to retain any information about your credit and debit cards.
Any information received by Primate is used to help create a better service and understanding of customer needs and requirements.

Contact Us

If you have any comments or ideas, please do not hesitate to contact us 0845 4501008

Statement on Prices & Specifications Terms & Conditions

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions.
Primate reserve the right to alter prices and specifications without further notice.

All goods are subject to availability and the details given are as accurate and complete as possible.

Due to circumstances beyond our control prices may occasionally have to be altered, including the rate of VAT. If this occurs you will be requested to reconfirm your order at the altered price.